Return and Refund Policy
Return Policy – Juardy (UK)
You have the right to return your order within 14 days of receiving it.
To initiate a return within this period, please contact our customer service at info@juardy.com.
Return Costs
- Return shipping costs are the customer's responsibility and may be up to £35, depending on the size and weight of the package.
- Returns must be sent to our Italian or Chinese warehouse, depending on the product.
- Always contact our customer service at info@juardy.com to receive the correct return address.
- To cancel an order before it has been shipped, please reach out to our customer service.
Refunds
- Once we receive and inspect the returned items, we aim to process the refund within 14 business days.
- The refund will be credited back to the original payment method used for the purchase.
Return Conditions
- Items must be returned in their original packaging with all accessories included.
- The product must be unused and in the same condition as received.
- Ensure the return package is properly packed to prevent damage during transit.
Responsibility
- We are not responsible for any delays or damage during the return shipping process.
- We recommend inspecting your order within 24 hours of receipt and contacting us immediately if any issues arise.